VRS user survey
Page One
The Video Relay Service (VRS) trial was introduced in 2009. ACE is continually working on improving the service. Please help us to make the service the best it can be, by completing this survey. We appreciate your cooperation. The survey may take up to 20 minutes to complete.
Please answer all questions.
All information including personal details will be treated confidentially.
1.
What is your postcode?
2.
Would you like to receive email updates about VRS and ACE news?
Yes
No
If yes, please complete the fields below:
Name:
Skype Name:
Email Address:
3.
How did you find out about VRS?
ACE newsletter
ACE website
Community organisation
Word of mouth
Facebook
Other
4.
When did you start using VRS? (Month, Year)
5.
Approximately how many times have you used VRS to make calls since you began using the service?
1-10
11-20
21-30
31+
6.
What type of device do you make VRS calls from?
Windows Computer/Laptop
Mac Computer/Laptop
iPhone 3GS/4/4S
iPad 2
Android smartphone
Other
7.
What types of calls do you make when using VRS?
Workplace - Internal
Workplace - External
Commercial
Employment
Legal
Medical
Government and Community Services
Personal
Other
8.
Overall, how would you rate your VRS experience? (1 being very poor, 2 being poor, 3 being neutral, 4 being good and 5 being excellent).
1
2
3
4
5
9.
Has VRS improved your life?
Yes
No
Comments
10.
How could we improve VRS?
11.
Were you aware a hearing person can call you through VRS?
Yes
No
Comments
12.
When a hearing person calls you through VRS, would you like to receive an SMS advising you of the call ?
Yes
No
If yes, please provide your mobile number below:
Mobile number:
13.
Are you aware of the following ACE initiatives?
Yes
No
Please send me further information
Annual Report Website
Smart Auslan
Silent Tweets
14.
Would you recommend VRS to others?
Yes
No
Comments
Survey Software
powered by SurveyGizmo
