VRS user survey
The Video Relay Service (VRS) trial was introduced in 2009. ACE is continually working on improving the service. Please help us to make the service the best it can be, by completing this survey. We appreciate your cooperation. The survey may take up to 20 minutes to complete.
Please answer all questions.
All information including personal details will be treated confidentially.
What is your postcode?
Would you like to receive email updates about VRS and ACE news?
If yes, please complete the fields below:
How did you find out about VRS?
Word of mouth
When did you start using VRS? (Month, Year)
Approximately how many times have you used VRS to make calls since you began using the service?
What type of device do you make VRS calls from?
What types of calls do you make when using VRS?
Workplace - Internal
Workplace - External
Government and Community Services
Overall, how would you rate your VRS experience? (1 being very poor, 2 being poor, 3 being neutral, 4 being good and 5 being excellent).
Has VRS improved your life?
How could we improve VRS?
Were you aware a hearing person can call you through VRS?
When a hearing person calls you through VRS, would you like to receive an SMS advising you of the call ?
If yes, please provide your mobile number below:
Are you aware of the following ACE initiatives?
Please send me further information
Annual Report Website
Would you recommend VRS to others?
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