Customer Feedback

Your feedback is invaluable to us. Customer input is needed to assure that we are providing the best service possible that gets the job done to your satisfaction. Please take an opportunity to fill out this brief, but very important, survey.

Please rate our services by whether you agree with the statements below

1. Transportation Services

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Scheduling of the services was simple
Transportation Department communicated in a timely fashion
Transportation equipment arrived on time
Driver was professional and knowledgable
Transportation equipment made a good impression

2. Shipping and Disposal Documents

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Manifest was correct
Manifest was returned per regulations
Certificate of Disposal (CD) was received per regulations

3. Invoicing

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Invoice was correct
Payment was made according to contract
All corrections were handled to your satisfaction

4. Customer Service

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Pricing requests are processed in a timely fashion
Pricing is competitive
Phone calls and e-mails are returned same business day

5. Sales Representative

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Represents TCI in a professional manner
Understands the services of TCI
Listens and follows through

6. Plant Processing

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Plant personnel noticed me promptly in discrepancies on my shipment
Issues are resolved to my satisfaction

7. Laboratory

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Results are returned quickly and accurately
All documentation is easy to understand
Any issues are resolved to my satisfaction
All of my questions are answered to my satisfaction

8. Overall

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Services are superior to other companies offerings of same / similar services

9. Comments