Maintenance Services Customer Service Survey

To maintain high-quality service and provide improvements when needed, we are providing this on-line survey for residents who have placed a service request. We are concerned with citizen satisfaction and would appreciate your opinion on the service you received concerning your request.

Please take a few moments to complete the survey below and let us know what you think of our services. You do not have to provide your name and address unless you would like us to contact you. The survey should take less than five minutes to complete and your answers will be confidential. Thank you for helping us serve you better.

1.

What type of service did you request?

2. Other problem, please explain

3.

What date did you make your request?

4.

How did we receive your request?

5.

How would you rate the customer service of the representative who took your request?

6. Comments

7.

Please check the appropriate item(s) below regarding the action taken on your service request

	I was contacted by a Maintenance Services representative within five business days.
	The problem was solved within five business days.
	It took more than five days for Maintenance Services to contact me.
	It took more than five days for the problem to be resolved.
	I was informed the problem would be scheduled for a later date.
	The problem has not been resolved.
	I have not been contacted by the Maintenance Services Department.
	It was not necessary to contact me.

8.

Additional Comments

Any additional information you would like to share. If more than five days, how many days did it take to Maintenance Services to contact you or resolve the issue?

9.

If you were contacted by a Supervisor or employee from the Maintenance Services Department, please answer the following questions:

	Yes	No
Was our service representative helpful?
Was our service representative courteous?
Did the service representative properly explain the situation?

10. If you answered "No" to any of the above, please explain:

11.

If a service was performed by City personnel, how would you rate the quality of work?

12.

How would you rate the quality of citywide maintenance as a whole in the following areas?

	Excellent	Very Good	Satisfactory	Below Satisfactory	Poor
Streets (signs, painting, patching, street sweeping, sidewalks)
Landscape (park maintenance, street medians, street trees)
Water Service (water quality, meters)
Sewer Maintenance
City Facilities (city buildings, park equipment, graffiti control, streetlights)

13. Additional Comments

14.

Would you like a representative to contact you?

	Yes
	No

15. If YES, please write your name, address, daytime phone number and/or email address.

	By Phone
	Left Message
	In person at a City office
	To a field employee
	Other