Annual Marketing Survey

CT CODE:
FULL CUSTOMER NAME:

Please enter all digits and letters of your CT CODE and Customer Name which will allow us to credit your Reseller Rewards account. Only one survey per CT CODE can be submitted. You must complete all questions in full to be eligible for the 1,000 Reseller Rewards bonus points.

MARKETING

1. If you can recall, how did you first hear about Tonnex? (You may select more than one option)

2. If you are happy to disclose, please specify who referred you:

3. Please specify the name of the trade magazine:

4. Please specify the name of the trade show:

5. Please specify how you heard about Tonnex, as stated by 'other' in the previous question:

6. What is your preferred method for receiving promotions and notifications from us?

Email only

Fax only

Email and Fax

7. Overall, how would you rate the value of marketing promotions we send you?

8. Please provide details as to why you gave this rating:

9. In your opinion, which best describes the frequency of promotions and notifications we send you?

I receive too many emails with the same information	I receive too many non-relevant emails	I would prefer more emails on available offers	I am happy with the frequency of emails

10. Are there any specific examples that come to mind?

11. What is your preference towards email notifications such as public holidays and office closures?

	I only want to receive notification of closures to my closest Tonnex branch/warehouse
	I want to be informed of any change to standard operating hours at all branches
	I would prefer not to receive notifications such as these

12. In your opinion, which best describes the information we send you about Vendor end user promotions?

There is not enough information

It is difficult to understand

It is informative, just right

It is informative, but too much information

13. How often do you visit the Tonnex website?

14. Which sections of the website to you most frequently visit?

	Never	Rarely	Sometimes	Often	Very often
Company information
Company contact information
FAQ's
News
Product Information
Promotions
Reseller Rewards
Support
Testimonials

15. What could we include in our website to increase your visitation?

16. Is there any specific reason for not visiting the website?

RESELLER REWARDS

17. Are you a member of the Tonnex Reseller Rewards Program?

	Yes
	No

18. Would you like to become a member of Reseller Rewards?

	Yes
	No
	Maybe

Once you have completed this survey you can register online at www.tonnex.com.au. Registration is free and only takes 1 minute to complete. Sign-up now and start redeeming some great rewards!

19. Please state the reason why you do not wish to participate in Reseller Rewards:

	I don't know about it		Company policy
	Other (please specify)

20. Have you ever redeemed a reward item from our Reseller Rewards Program?

	Yes
	No
	Can't remember

21. What is your reason for not redeeming a reward to date?

22. How would you rate your overall satisfaction of the reward item(s) you redeemed?

23. Please provide details as to why you gave this rating:

24. Of the reward items available in the Reseller Rewards catalogue, what item(s) are of most interest to you?

25. What new reward item(s) would you like to see in Reseller Rewards?

26. Please rate the Reseller Rewards website on the following aspects:

	N/A	Very poor	Poor	Average	Good	Very good
Product information
Reward checkout process
Ease of use
Clarity of information
Quantity of reward items in website

27. Please rate the Reseller Rewards print catalogue on the following aspects:

	N/A	Very poor	Poor	Average	Good	Very good
Quantity of reward items in catalogue
Layout
Product information
Clarity of information

28. Overall, how would you rate the Tonnex Reseller Rewards program?

29. How do you think the program could be improved?

30. If you have any further comments relating to Reseller Rewards or Tonnex marketing please write these below:

	Internet Search		Mail out		Promotional email		Referral		Trade Magazine		Trade Show
	Other

	More than once a week		Once a week		Once a month		Every few months
	Once a year		Never

	Saving my points up		Haven't had time		Not interested in current rewards		Don't know how		Forgot about it
	Other (please specify)

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied