Communication

TESTING DATES: The test will be available throughout the year. You are required to take this test every 12 months. SUBMITTING THE TEST: Do not Submit the test before you finalize the process. You may review the test at more than one sitting. If you need more time, or if you must leave the computer and return later, you may Save and Return. Once the test is submitted, you cannot change your answers. TESTING RESULTS: Once the test is submitted, you will know your score immediately. If you do not pass the test, you will need to retake it until you do. The deadline date (your 12-month grace period) will not change. HOW TO STUDY: Read the presented material thoroughly for understanding. Give yourself time to read and interpret the information being given. The test questions come primarily from the material presented. HOW TO TAKE THE TEST: The test questions should be read very carefully. The terms never, always, shall, or may are red flags for you and should cause you to review the question. The wording of some questions is taken strictly from the material presented. Sometimes one word in the sentence may be changed which gives the sentence another meaning. MITC / PAY ISSUES: There is no time limit in taking the test, so you can take your time in going through the test questions. However, you will only be paid for 30 minutes of time (1/2 hour) no matter how long it took you to complete the test.

What is communication?

•   Communication is about sharing thoughts, views, feelings, needs, and preferences.

Intent of communication

•         Express something meaningful

•         Achieve a purpose

•         Share thoughts, views, and feelings with others

Three parts of communication

•         Sender: Individual with something to communicate

•         Message: What the individual wishes to communicate

•         Receiver: The person to whom the message is given

Reasons for Communication

•         Give and get information

•         Express feelings

•         Solve Problems

•         Learn new things

•         Make decisions

•         Build relationships

Verbal communication: communicating with spoken words

•         Organizing the message: Think about what you are going to say

•         Sending the message: Putting thoughts into words

•         Receiving the message: Hearing the message

•         Processing the message: Thinking about what the message means

Nonverbal Communication: Communicating without speaking

•         Facial expressions

•         Gestures

•         Voice volume

•         Physical closeness

Modes of Communication:

•         Spoken Language

•         Written Language

•         Sign Language

•         Communication Books

•         Communication Boards

•         Behavior

Behavioral Communication:

•         Preferences or choices

•         Requests for objects

•         Requests for assistance

•         Requests for affection

•         Desire for attention

•         Feelings

Communication Disorders: Barriers to communication

•         Speech Disorders

•         Abnormal Pitch

•         Abnormal quality

•         Excessive loudness

•         Incorrect articulation

•         Language Disorders – Caused by damage to some area of the brain

•         Inability to understand language – receptive language deficit

•         Inability to talk – expressive language deficit

Supporting consumers in their daily routine

•         Create opportunities to promote conversation

•         Allow time to respond

•         Acknowledge attempts to communicate

•         Provide opportunities for choice making

•         Avoid making decisions for people

•         Talk to the person about routines as they occur

Strategies for making communication a part of every day:

•         Use words when the person feels something – sore, hurt, tired

•         Name objects during daily routines

•         Describe everything as you support the individual – dressing, serving meals

•         Point out objects while out walking, in the car, in the store

•         Speak in short, concise sentences

•         Encourage progress in making sounds and saying words

•         Listen carefully to what the person says or attempts to say.

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