Client Satisfaction Survey

1. When was your session?

2. Was this your first time with us?

	Yes
	No

3. Where have you been photographed before?

4. How many people were photographed during your session?

5. How many of them were children(12 & under)?

6. What were their ages?

Child #1
Child#2
Child#3
Child#4
Child#5
Child#6

7. Who was you Photographer?

8. Were you greeted promptly and with enthusiasm when you arrived?

	Yes
	No
	Yes, but they could have been happier to see me

9. During your Photography Session was the photographer(check all that apply):

10. Is there anything else you would like to tell us about your photographer?

11. Did you enjoy your photography session?

	Yes
	No

12. Do you feel that your photographer captured all the images you wanted?

	Yes
	No

13. Do you feel that you photographer captured all aspects of the subjects personality?

	Yes
	No

14. Was there anything missing or anything you would change about your session?

15. Who was your Sales Person

16. Do you feel you were given all the necessary information to understand our sales process & Pricing?

	Yes
	No

17. Were you shown a variety of custom products for your images?

	Yes
	No

18. Were you shown different processes for your images i.e. Black and white, sepia, touch of color?

	Yes
	No

19. Was your Sales person helpful in choosing the images and sizes that suited your needs?

	Yes
	No

20. Did you purchase any Images to hang on your wall?

	Yes
	No

21. If yes, did the size match what you needed?

	Yes
	Wish I had gone bigger
	Wish I had gone smaller

22. If No, Why not(check all that apply)?

	None of my images stood out to be worth hanging on the wall
	No room in my house
	I don't hang pictures on the wall
	There were no framing options available
	Too Expensive

23. Did you have a predetermined budget before coming in for your session?

	Yes, a very strict one
	Yes, had a general idea
	No, was wide open

24. Did you stay with in your budget?

	Yes
	Went over
	Spent way under

25. If you went over you budget why?

26. If you spent way under why?

27. Was the Sales person helpful in offering packages and Items that suited your need?

	Yes
	No

28. Did our portrait packages fit your needs?

Not At All	Could have been better	Mostly	Perfectly

29. What (if anything) would you like to see changed or added to our packages or sales process?

30. Do you feel the value of your purchase met your expectations?

31. Did your final portrait print Quality meet your expectations?

Did not meet expectations	Met Expectations	Exceeded Expectations

32. Did your final portrait prints arrive in the time you were quoted?

	Yes
	No

33. How would you rate your overall experience?

Did not meet expectations	Met Expectations	Exceeded Expectations

34. Would you choose us again for your portrait needs?

	Yes
	No

35. If no, why not?

36. Would you recommend us to your friends and Family?

	Yes
	No

37. Is there anything else you would like us to know?

38. Is there any issue you would like Management to contact you about?

39. Contact Information

First Name

Last Name

Street Address

Apt/Suite/Office

City

State

Postal Code

Email Address

Phone Number

Mobile Phone

	Confident
	Not sure of themselves
	Knowledgeable
	Creative with poses
	Quiet
	Gave clear directions for poses
	Gave confusing directions for poses
	Enthusiastic
	Unenthusiastic
	Kept control of the session
	Had no control over subjects & session
	At a loss for what to do next
	Engaged with children and kept them involved in session
	Did not keep children engaged and needed help from parents
	Able to get desired responses from subjects
	Unable to get desired responses from subject
	Made session fun and comfortable for all subjects
	Made subject uncomfortable