Annual Service Survey

CT CODE:
FULL CUSTOMER NAME:

Please enter all digits and letters of your CT CODE and Customer Name which will allow us to credit your Reseller Rewards account. Only one survey per CT CODE can be submitted. You must complete all questions in full to be eligible for the 1,000 Reseller Rewards bonus points.

1. How would you rate the timeliness of our response to queries?

2. Please provide details as to why you gave this rating:

3. How would you rate our quality of response to queries?

4. Please provide details as to why you gave this rating:

5. Which statement best describes the contact you receive from your Account Manager

	I would prefer more frequent contact
	I receive just the right amount of contact
	I would prefer less frequent contact

6. Please state what your ideal level of contact is:

7. Is Tonnex your only supplier of genuine OEM consumables?

	Yes
	No

8. What would incentivise you to place all of your orders through Tonnex?

9. If you are happy to disclose, on average what would be your monthly spend on genuine consumables (across all suppliers)?

10. Please rank each of the below categories on volume of purchases by your company (across all suppliers):

	N/A	Very low	Low	Medium	High	Very High
Accessories
Backup/Storage Media
Ink Cartridges
Printers/MFC's
Photo Paper
Toner Cartridges

11. Please rank each of the following brands on volume of purchases by your company (across all suppliers):

	N/A	Very low	Low	Medium	High	Very High
Canon
Brother
Epson
Fuji Xerox
HP
Konica Minolta
Kyocera
Lexmark
Oki
Pansonic
Ricoh
Samsung
Sharp
Toshiba

12. In recent months, how would you rate the speed of purchasing through Tonnex from order placement to receipt of goods?

13. Please provide details as to why you gave this rating:

14. Which courier company delivers our product to you? (You can select more than one option)

15. Of all the courier companies that deliver goods to you (from all suppliers) please rank the top 5 companies in order of preference (1= Least preferred, 5 = Most preferred). Please only rate those courier companies you have used in the past.

	N/A	1	2	3	4	5
Australian Air Express
Couriers Please
Fastway
Star Track Express
TNT
Toll
Other (as above if applicable)

16. If you have any further comments regarding the service Tonnex provides you, please write this below:

Very poor	Poor	Neutral	Good	Very good

Very poor	Poor	Neutral	Good	Very good

Very unsatisfactory	Unsatisfactiory	Satisfactory	Very good	Excellent