Adult Learning Customer Survey

1. Which Library do you use most often?

2. How often do you use the adult learning collections? Required Question

	Every week
	Every month
	Every 3 months
	Less often

3. When using the collection is it? Required Question

	To help in learning English as a second language
	To help in teaching English as a second language
	As an English speaker improving English reading and writing skills
	Other (please give examples)

4. How do you find Adult Learning/ESOL material at the library? Required Question

	The library catalogue
	Ask a librarian
	I browse the shelves
	I use the shelf assigned subject categories, e.g. dictionaries, grammar, examinations etc.
	The library website
	Other (please give examples)

5. A coloured level system is used to organise material in the adult learning collection.
Beginners - yellow dot sticker
Intermediate - blue dot sticker
Advanced - purple dot sticker
How often do you use the coloured level system when looking for material?

Required Question

	Always
	Often
	Sometimes
	Never

Do you find it useful when choosing material? Required Question

	Yes
	No

Why?

6. If not, why not?

7. Is there anything we could do that would make it easier to find Adult Learning/ESOL materials in the library Required Question

8. Which of the following types of books do you use most often? Required Question

Which of these types of books would like to see more of?

9. Do you prefer books to have an audio (CD) component? Required Question

	Yes
	No
	Don’t care

10. Are there any items we don’t have that you’d like to see in the collection? Required Question

11. In your opinion, what do you think we could do to improve the collection

	Examinations: IELTS, TOEFL, TOEIC
	Grammar
	Vocabulary
	NZ Material
	Business English
	Readers (story books)
	Dictionaries
	Speaking, listening, reading writing materials